“Unifying Purpose, Shaping Careers” – We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.

You will be the custodian on operational effectiveness through the gathering of data analytics and provide advisory on process improvement projects.

The Challenges

 

  • Set up new customer reporting requirements and lead various reporting platforms.
  • Work closely with internal stakeholders to set up and implement customer reports.
  • You will review the existing vendor’s performance and suggest improvement procedures while addressing performance gaps.
  • Working closely with internal stakeholders, you will identify and lead projects to drive process improvements, efficiency improvements, simplification and analyses.
  • You will review existing KPIs and enhance overall service quality
  • Provides the department with supporting data including internal KPIs and performance data.
  • Resolve customer report issues/irregularities, if required.
  • Monitors and resolve customer complaints and look at new processes to identify root causes and make necessary rectification.
  • Maintains knowledge and complaint solving database to improve first-line customer complaint resolution.

What It Takes

 

  • You should possess a Bachelor Degree in any discipline
  • High proficiency in data analytics software and proficiency in building your own datasets.
  • Some knowledgeable in freight forwarding business and operational knowledge
  • Good problem-solving and advisory experience will be necessary

 

Interested candidates, please click the "Apply For This Job" Button.

All information will be kept in the strictest confidentiality.

Priority responses will be given to candidates who are shortlisted.

Employment Agency No: 11C5794