“Unifying Purpose, Shaping Careers”. We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.

Our client provides expertise in managing Professional Products and Services (PPE) while providing the distribution of Maintenance, Repair and Operation products (MRO) and safety equipment.

As the Assistant Key Account Manager, you are the face to the customers. You will be providing customers with solutions tailored to their requirements using your experience and technical knowledge to respond to enquiries and requests for quotations. The
opportunity involves a mix of managing the current businesses and finding new ones within your customer accounts. With your industry-specific knowledge and as well as your communication skills, relationship-building skills, entrepreneurship, influencing and analytical abilities shape how your existing and new businesses will grow.

The Challenges

  • Be the key figure for driving revenue and margin growth within your customer accounts, which means meeting and exceeding all business measures such as EBIT and working capital.
  • Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.
  • Own, monitor and drive customer service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
  • Be accountable for the smooth daily operations and updated selling prices associated with your customers.
  • Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
  • Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for customer accounts.
  • Identify and secure new opportunities within your customer accounts.
  • Partner with the internal teams to ensure world-class customer service is achieved and your team always represents the brand to the highest level.
  • Ensure compliance with sales policies and procedures.
  • Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

What It Takes

  • Bachelor’s degree in Business Administration, Supply Chain Management or related discipline
  • Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers
  • Ability to think strategically and communicate effectively with all levels of management
  • Understanding of financial concepts such as EBIT and working capital

All information will be kept in the strictest confidentiality.

Priority responses will be given to candidates who are shortlisted.

Employment Agency No: 11C5794